Hostgator has rapidly become one of the best known names in the web hosting industry. If you take a look at what the customers say, the majority of them have positive comments. While there is always something that people will complain about, these comments are mostly good. If you take a look at a Hostgator review, you will find some of these comments.
Some users say that it is an exceptional value for their money, especially when you consider all the unlimited bandwidth available to them. They make it very simple to order on their website, and you can take advantage of many coupon codes right there during this process to save you some money. They also take many forms of payments and you can talk to them directly on the phone with their great phone support, have a live chat or even send them an e-mail. They are very competitively priced and their cPanel control panel has plenty of great features. They are very reliable in their customer service and support. They offer their great support 24/7 all 365 days of the year and try to maintain 100% uptime for their clients.
Now, for the bad things: there are not too many of them listed. One is that there are not too many free add-ons to their service. Also, they have no Web 2.0 technology support. Some users also have reported downtime on their sites or customers not being able to access their sites, but these seem to have been just temporary inconveniences. They are still able to maintain nearly 100% uptime despite these minor hiccups. It would seem that they are a company that is growing so fast that they are experiencing growing pains that they just simply will have to work out over time.
Other users on a Hostgator review have said that their repair tickets have been answered very quickly, in 15 minutes or so, and they have maintained about a 99.954% uptime with only 1 failure. Another user thanked the security team for researching and taking time to figure out what was causing his website problems. They have given him exceptional customer service. Others mention how fast the speed is now on their websites and how great the service is with Hostgator. It was also mentioned how knowledgeable their tech support staff are and how much they do for each customer no matter how small a business they have. Overall, the comments were all positive, especially mentioning how quickly you can get on their site and get setup with your own website. Several of these reviewers have been with Hostgator for years now and they have seen how they have grown and still managed to hang on to that great customer service they are famous for.
One user even has a friend who has his own web hosting business where he could access it for free, but he chose to go with Hostgator instead and pays a monthly fee. Users are also commenting on how effective Hostgator is at their business and that it is extremely easy to get on their site and navigate through their cPanel and other features.